Frequently Asked Questions (FAQs)

About Our Dolls

Our dolls are made with top quality TPE as well as medical grade silicone.

Our doll is also articulated with metal skeleton.

The silicone skin gives the feeling of realistic skin, and thanks to the metal skeleton all body parts (thighs, legs, forearms, upper arms, hands, feet, torso ..) can be moved independently.

TPE and Silicone both offer advantages and disadvantages over each other and may ultimately come down to preference and budget.

To find out more, click on our write-up on tpe vs silicone doll.

As long as you understand how to properly care for your TPE or Silicone doll, she will last for many years to come regardless of which material you choose.

Both materials are excellent and will provide for an enjoyable and lifelike doll.

So What Doll is the Best for Me?

You should base your final decision on answering the questions we mentioned above. Both TPE and silicone sex dolls have their devoted followers.

If your budget is lower, we’d suggest trying a TPE love doll first. If you’re willing to spend more on a very realistic doll, then opt for a silicone one. However, if there are no deal breakers for you at all, then go for both of them!

Anyways, it’s always up to your tastes and desires.

Not at all, whether it is a TPE or silicone doll, none of them contain dangerous or itchy components. Actually, they are made with the same materials as sex toys. Our dolls are guaranteed TOXIC-FREE and NO smell.

If you had any allergies to silicone in the past, we wont reconned you using a sex doll.

Our dolls are crafted to provide realistic sexual pleasure.

The experience is like having sex with a life-sized partner.

Vaginal/Anal:

The inside of the vaginal and anal entries are molded as part of the dolls and have texture and shape which make them feel very much like a real person.

A doll's vaginal lips can also be stretched apart very realistically.

The newly sculpted labia are even more realistic.

The sex is 100% safe. Our design confines the vaginal canal walls within safety limits to all internal anatomy. There are no wires or sharp parts within any of our dolls.

When penetrated, a vacuum is formed inside the doll’s entries. This then provides a powerful suction effect.

Some of doll users have reported intense orgasms due to this specific feature.

Oral:

The oral entry has very soft, stretchy lips, ultra soft tongue (available as custom option as Enhanced Mouth), soft silicone teeth (available as custom option as Enhanced Mouth), and a hinged jaw that opens and closes very realistically.

The tongue can be removed to allow for more space and easy cleaning. The inside of the mouth is ribbed for a very pleasurable effect.

The fixed vagina is in-built into the body of the doll and contains texture, much like that of a real woman's vagina. 

A removable vagina is an insert that can be removed for cleaning and washing (sort of like a Fleshlight).  The vaginal cavity is not textured, like a fixed vagina, rather the insert is textured on the inside and it slides into the vaginal cavity.  The external appearance of the vagina is the same whether you have fixed or removable insert vaginas.   

Removable vagina is easier to clean.

No difference when it comes to durability.

Yes, our dolls , which are solid TPEs (no air pockets) are waterproof. This means you can have a bath with your doll.

This all depends on how rough or gentle one is with their dolls and how much maintenance, care and upkeep they provide.

A well-maintained TPE doll can last anywhere from 2 to 5 yrs.

Silicone dolls can practically last indefinitely, but on average 10 years is absolutely normal.

No, just store your doll in a cool, dry place. Avoid excessive heat or humidity.

These dolls are absolutely beautiful, the TPE will not lose its shape and will last for along time depending on how you treat it. Always sit your dolls on soft surfaces when left for long periods of time. Never leave in direct sunlight for long periods of time,this will damage the dolls surface.

We usually send you a water irrigator to help with the cleaning process.

We recommend using water and neutral soap to clean TPE and silicone dolls. Please do not use chemicals, alcohol or any other general user stain removers. 

Removable insert is recommended as it is easier to clean and can be replaced.

After use, remove the vagina and clean it separately while using a clean cloth to wipe the rest of the sex doll. For sex dolls without removable vaginas, just place it on clean towels and wash it as a whole.

Pro Tip: Using a condom is recommended if you want to simplify the cleaning process

Keep your doll in a clean, cool , and dry place. Also, avoid excessive heat and humidity.

The very best way to store her is hanging your doll with storing hanger and dust bag. This is the safest way to store her.

Alternatively, lay her on her back on memory foam with legs and arms slightly apart. Avoid laying heavy object on her, as impressions that don't go away could result.

Absolutely, some of our dolls come with a permanent makeup but you can add your own makeup over it.

However, do not use alcohol-based make up.

Doll Care

Your sex dolls are life-long investments meant to serve you for long. Here are some of the tips to enhance the durability.

To maintain your doll, please check out our sex doll care guide here.

Price Match

Found your favourite doll cheaper somewhere else? Well, you're in luck! Not only do we price match, we price beat! We review all requests on a case-by-case basis, so there's no harm in trying. Here's a few things to consider before you get started.

Competitor’s prices need to be displayed on their website & available to all customers. The price must apply to identical products and include any upgrades, customisations or extras. (Please provide screenshots for verification). The product must come with the same conditions of sale, delivery & service that we offer. We do not price match products that you have already purchased. We do not price match counterfeit or replica dolls. 

We protect you by providing the utmost care, privacy, and customer support. Additionally, we constantly monitor the sex doll industry and the internet to keep you updated on any scams and look-alike sex doll websites. Here are just a few tips for identifying sex doll scam sites and look-alikes:

The Doll Forum keeps acomprehensive list of sex doll scammers. If it’s too good to be true, it’s likely a scam. Incredibly low prices (under $1000) are a huge red flag. Some sites make mini-dolls and pass them off as full-sized sex dolls. Watch for sellers that provide child-sized sex dolls. Avoid listing sites like Ebay, Alibaba and Amazon Sellers (unless factory direct).

Ordering

We'll ship your dream sexy doll a lingerie or bikini set, a blanket and maitenance tools (depend on availability).

You can ask for specific outfits but we can't guarantee it. Keep in mind that in most cases our dolls have been styled with clothes, accessories and make up for photo display.

Once you place your order we will reach out by email to make sure that we got your doll details right.

After that, we will start crafting your doll. Please allow 10 days for manufacturing and another 10 days for shipping.

We will send you the tracking number of your order once it is shipped.

We use Fedex and DHL so you can track your order easily.

We can build your doll similar to one of the pictures that we have featured or you can select different customer options and build your own model.

IF you want to see some of the dolls shipped to customers to see the realism, have a look here.

Payments

We currently accept PayPal, PayPal Invoice, credit card, coinbase commerce, and wire transfer.

If you would like to pay using your debit or credit card, please choose "PayPal Invoice" as your payment method at checkout. We will send you an invoice via PayPal and you will be given the option to pay using your debit or credit card even if you do not have a PayPal account.

If you would like to do a wire transfer, please contact us prior to placing an order and we can arrange the transfer with you.

Coinbase Commerce gives you the option to use the following cryptocurrencies:

Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Dai, USDC (USD Coin), and Tether.

Yes, we recently work-with LAY-BUY to provide you with this service that is safe, secure, no-interest, and no late fees. 

Please refer to this page for its terms and condition. 

Yes, we do! Rest assure that all details are kept hidden through a highly secure payment system. And all statements will come up as PEACHNLILY so no one will know what you have purchased.

Shipping & Delivery

Your privacy is our top priority. All packages are delivered in discreet packaging and customer details are sealed within our privacy policy.

There is no specific indication or labelling on the box that reveal the contents inside. Your doll will be labelled as "mannequin" (for custom clearance).

Billing statement in your credit card will show a charge from "PEACHNLILY"

Yes ! :)

Free shipping to USA, Europe and most countries. If you have concern, do let us know.

We also offer service to help you pre-pay import taxes and VAT in Europe.

Some countries ban the importation of sex dolls and we unfortunately cannot service those countries as it's beyond our control.

Therefore, we DO NOT ship to Brazil, Indonesia, India, and Middle Eastern countries.

Here is a list of countries we currently sell and ship to:

United States, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, and United Kingdom.

If your country is not on this list but you would like to purchase a doll from us and you're in a country where it is legal to do so, feel free to contact us and we will be happy to help you!

Absolutely! Just let us know the address or any other location or a Fedex store and we will ship your order there, so you can swing by and pick it there at your convenience.

Return

Since we sell adult items, it is not possible to issue refunds or accept returns under any circumstances.

As per our policy, we don’t accept cancellations after orders are processed and production is underway.

However, if our team hasn’t begun work on your doll, the order can be voided in exchange for a certain percentage of the original amount you paid as “cancellation charges”.

Warranty

FoxyDollz.com guarantee covers your sex doll’s entire main structure - skeleton, arms, legs, fingers and toes - as well as her outside appearance, skin and eyes from any defects.

Fortunately, those defects are extremely rare because of the premium quality our manufacturers put into every doll. In addition, you will see your sex doll before he or she even leaves the factory! That way, you can approve every inch
of your doll before they are packaged and shipped your way. 

However, in those rare cases of damage occurring during shipping, we have you covered.

Therefore, as soon as your sex doll arrives and you begin the exciting job of unboxing him/her, it’s important to pay close attention to the frame, appendages, skin and body. Note any damage or major flaws, take photographs, and contact us
within 24 hours

We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase, however, the sex doll industry has extremely strict laws and regulations in regard to "used" sex toys that we do not control. In order to qualify for a money-back guarantee, your doll must be ‘as new’ (not used), and in the original packaging. 

If you have used the doll, please contact us and we will always do our best to fix any issues or problems you have.

We pride ourselves on great customer service, and we will always genuinely try to solve any issues you have with your purchase, however, the sex doll industry has extremely strict laws and regulations in regard to "used" sex toys that we do not control. In order to qualify for a money-back guarantee, your doll must be ‘as new’ (not used), and in the original packaging. 

If you have used the doll, please contact us and we will always do our best to fix any issues or problems you have. 

Minor imperfections are not considered damage and are not covered by our money-back guarantee. Minor imperfections include skin blemishes, scratches, marks, compression marks, dents, micro-cuts, slight variations in the skin's surface, loose or missing fingernails/toenails, loose or missing eyelashes, minor discrepancies and inconsistency with facial make-up, and/ or body make-up. 

Minor skin imperfections and slight variations in the skin's surface caused by the manufacturing process such as injection sites and seam lines from the moulds are not considered defects and are not covered by our money-back guarantee. We like to think of these as "birthmarks" that make your doll unique. 

Minor skin damage caused by courier/transport companies that is easily repairable, such as slight cuts, abrasions etc on the skin where FoxyDollz can provide assistance and tools to repair. Customers are expected to make reasonable attempts to repair as per FoxyDollz's advice.

Finger & toenails on the dolls occasionally become loose during transit. If they are loose, simply remove them and re-apply with nail glue as guided in our cleaning & maintenance page.

Eyelashes occasionally can also become loose, simply follow the instructions as guided in our cleaning & maintenance page.

Every doll is hand-made, including the application of semi-permanent makeup. As a result, there will be minor discrepancies with every doll being slightly unique. You will receive photos of your doll before it is shipped from the workshop. If the makeup is substantially different from what you were expecting, this will be noticed and can be rectified before the doll leaves the workshop. We trust that customers will point out any issues when viewing the photos sent via email. 

As above, used dolls are not eligible for, but we are open to resolving issues and helping where we can. 

User damage – If any damage is deemed to be caused by mishandling or negligence by the customer, the doll will not be covered. This includes hyperextension of limbs and tears caused by mishandling. We reserve the right to review the doll and evaluate the source of damage with all the information provided. A final decision will be made at the discretion of FoxyDollz.

If you have made any specific requests or have custom requirements (including change of skin colour/ nipple size/ vagina colour etc), your doll is considered customised and made to order for you and you only. We will happily discuss returning and refunding the sex doll if you are not happy with it, but we cannot guarantee a refund. Your case will be considered individually.